Product FAQs

How long does your reed diffuser last?

Our 100ml reed diffuser can last anywhere from a few weeks to a couple of months. On average, you might expect it to last around 6-8 weeks, but this can be very based on this factors - Reed quantity, room size and environmental factors. Regularly rotating the reeds and placing the diffuser in a strategic location (away from direct sunlight and drafts) can help extend its lifespan.

How do I properly burn a scented candle?

Properly burning scented candles involves trimming the wick, ensuring a full wax pool on the first burn, and limiting each session to 2-4 hours. Keep candles away from drafts, use a snuffer for safe extinguishing, and consider smaller spaces for intensified fragrance. Store candles in a cool, dark place and ensure the last burn reaches the edges for maximum use. These practices contribute to a safer and more delightful scented candle experience.

How many reeds can I use for my reed diffuser?

The number of reeds to use in a reed diffuser depends on several factors, including the size of the diffuser bottle, the thickness of the reeds, and your personal preference for fragrance intensity. However, a common recommendation is to start with around 8 to 12 reeds for a standard 100ml-sized diffuser bottle.

What's the recommended burn time for scented candles?

The recommended burn time for scented candles is typically 2 to 4 hours per session. Keeping burn sessions within this time frame helps prevent issues like tunneling and ensures and ensures an even distribution of the fragrance. It also contributes to the overall longevity of the candle. Avoid burning a scented candle for more than 4 hours continuously to prevent overheating and potential safety hazards.

Payment FAQs

Has my order been successfully placed?

Upon placing your order, you'll typically notice an immediate debit from your account for the purchase amount. The payment reference usually includes your order number. If there's any uncertainty, here's what to consider:

• Order Not Paid, Purchase Amount Not Debited: If payment processing fails, feel free to confidently place a new order, even if you've already received an order number.
• Order Paid, But No Order Confirmation: Typically, your order confirmation arrives within an hour of placing the order. Please check your spam folder if you haven't received it. We're here to assist if needed.

How can I pay?

We aim to streamline the payment process for your convenience. Securely complete your order using the following payment methods by Paystack: Card payments, bank transfers, and USSD codes.

What should I do if payment for the order was unsuccessful?

If your payment fails, try emptying your shopping cart and clearing your cookies. Instructions for this vary by browser (you can easily find them using search engines like Google). Once your cookies are cleared, you can usually proceed with your order.

Need further assistance or prefer personalized help? You can also place your order via WhatsApp. We're here to assist you, offering guidance and support to ensure the right choice for you.

Delivery FAQs

Do I have to pay shipping costs?

To enhance your online shopping experience, shipping costs may vary depending on your location.

Which delivery options are available?

Choose between home delivery. While you can't currently select the courier for delivery, rest assured, we'll ensure your order arrives as expected.

How soon will I receive my order?

Enjoy same-day deliveries within Lagos when you order before noon, with 3-5 day delivery times outside Lagos.

Returns FAQs

Can I return my products?

We understand the importance of considering your purchase carefully. You have the option to return your order (excluding bulk orders) to us free of charge (excluding delivery fees) by simply sending us an email. To ensure a smooth return process, please make sure your return meets the following criteria:

• Returns are accepted within 5 days of receiving your order.
• Products should be returned in their original undamaged packaging, preferably the original shipping box.

How do I return my products?

Initiating your return is easy. Simply register your return by sending us an email or reaching out to us via WhatsApp to specify the products you wish to return. You'll then receive detailed instructions on how to proceed.

How soon will I receive my refund after a return?

Upon receipt of your return shipment, we'll promptly process your refund via bank transfer. Please note that it may take up to 14 days for the refund to be fully processed and reflected in your account. If you haven't received the refund after this period, don't hesitate to contact us with your order number and shipping confirmation for further assistance.